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HELP CENTER

Looking for answers? You've come to the right place.

Top Support Questions

Where is my order?

Check your inbox for your shipping confirmation email. Once you receive this email, your order will arrive in the designated time frame. Please reach out to our support team if you have any issues with your order, they’re always there to help!

How long does shipping usually take?

Typical shipping windows are:

Standard shipping: 3-5 business days*

Expedited shipping: 2-4 business days*

International shipping: 7-21 business days**

*Please note that this does not include the normal 24-48 hours of warehouse processing time.

** Please note that international delivery times may vary due to customs clearance from both the United States and the destination country.

When will my order ship?

We know our inkaholics are eager to get their ink, so we try to send out our packages as soon as possible. Orders typically ship out within 1-2 business days (production times for custom tattoos is about 6-14 days, so they will ship out later and separately from regular tattoos).
Standard shipping time for DHL/USPS is 3-5 business days domestically, and 7-21 business days internationally. Please note, this does not include the warehouse processing times mentioned above. These times may sometimes vary during busy times, but we are always doing our best to get your order to you as soon as possible. If you have any questions, our support team is ready to help!

Can I remove my tattoo early?

Yes! The easiest way to remove it is to use rubbing alcohol with the supervision of an adult.

Can I cancel my order?

An order can only be cancelled if it has not been shipped yet. If the order has already been shipped, then we are unable to cancel it. If you would like to cancel your order, please reach out to our support team and they will help you do that.

Are these tattoos safe?

We take pride in our products. Our products are of the highest quality and comply with all U.S. requirements and standards of the Consumer Product Safety Commission (CPSC) and the American Society for Safety and Testing Materials (ASTM). Products also exceed all Canadian & European standards for cosmetic products. In addition to the extensive testing conducted on our products, we are cGMP & RCP (Social) certified.

All of the tattoos we manufacture are made in the United States with ingredients that have been approved by the FDA. While the FDA does not specifically certify temporary tattoos, it does certify the safety of the ingredients used to make them. All of our ingredients meet or exceed these safety standards. Many of our competitors do not meet these standards and their tattoos could be toxic to the skin.

Can I customize a tattoo design?

Yes just select create your own in our homepage

What is the return policy?

See our entire return policy here.

How do I use a coupon code?

It’s really easy! When you’re checking out, there will be a tab at the top that says “Show order summary.” Once you open that, you’ll see a coupon code box. Type in your code and click “apply” and the discount will automatically be applied toward the order total.

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