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Shipping & Delivery
When will my order ship?
We know our inkaholics are eager to get their ink, so we try to send out our packages as soon as possible. Orders typically ship out within 1-2 business days.
Standard shipping time for DHL/USPS is 3-5 business days domestically, and 7-12 business days internationally. Please note, this does not include the warehouse processing times mentioned above.
Where is my order?
Check your email inbox for the shipping confirmation email. You will be able to track your package in this email. It may take 2-3 days for updated tracking information to appear. If for some reason the tracking still does not work after a few days, please reach out to our support team at firstname.lastname@example.org and they will help you find your package.
My package has been lost! What can I do?
Still haven’t received your order even though your order status says it has been delivered? Try checking with your neighbors first to make sure the package didn’t get delivered to their house instead. Sometimes, mail carriers leave packages at nearby doors by mistake (everyone makes mistakes, everyone has those days).
If you don’t have any luck there and your tracking hasn’t updated within 5 business days, we’ll be happy to help and work on shipping you a replacement order. Just send us an email at email@example.com.
How long does shipping usually take?
All packages are shipped from Miami, Florida, and delivery times will vary based on your proximity to the city. Typical shipping windows are:
Standard shipping: 3-5 business days*
Expedited shipping: 2-4 business days*
International shipping: 7-12 business days*
*Please note that this does not include the normal 24-48 hours of warehouse processing time.
Heads up: Your package status may not update until after 2-3 days via the tracking link we sent you. Don’t worry—it’s totally normal for your package tracking to stay the same for a few days. Also, packages only go out for shipping Monday through Friday.
How much does shipping cost?
We have FREE shipping on all orders $20 and up, regardless of if you’re ordering from inside or outside the US! For orders under $20, our shipping rates are the following: